Attitudes, Emotions & Ethics

Chapter 4 mental attitudes, Emotions & Ethics Learning Points: 1. Individual differences ingrain behavior in organizations. 2. Attitudes, emotions, and moral philosophy combine with personality, perception, and attribution to make people unique. 3. Individual singularity is a major(ip) managerial challenge, and it is one reason in that location is no single best way to manage people. A.(a)Attitude : P.108 A psychological tendency expressed by evaluating an entity (a person, an mark or situations) with whatever degree of favor or disadvantage (usually refer to animals, coworkers, colleagues, your deliver appearance, religion and politics). b) Attitude includes 3 components (ABC Model) 1) scratch (Emotion/feeling) It is measured by physiological indicators, such as jumble response or origin pressure (skin turns red, high blood pressure if you be angry or dislike something). 2) behavi oural Intentions Intention to pack according to your attitude. e.g. If your attitude toward women in heed is positive, then you pull up stakes be supportive & cooperative. 3) Cognition (thought) It refers to a persons perceptions or beliefs. e.g. I believe women who stack are bad. reflects the cognitive component of an attitude. B.

Cognitive Dissonance (clash) A state of focus that is produced when an individual experiences conflict between attitudes and behavior. e.g. A salesman is required to allot dam aged TV for in force(p) bewray price, wit! hout telling the lawfulness to customers. This creates conflict : concealing information is wrong (attitude) but has to sell defective TV (behavior). What will the salesman do in assign to reduce this tension? Managers should do : They should be aware of the sharp change of behavior of the workers. C.(a)How Attitude is form : 1) By pose Experience Special features : *attitudes that held are...If you want to get a full essay, order it on our website: OrderCustomPaper.com

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